Give & Take

Give & Take by Paul Bertrand

When it comes to the many capabilities which leaders are expected and accountable to deliver, communication is one that is essential for effectiveness.   Not surprising that when most people are asked to describe details of the strong leader, communication is most often top of the list.

Knowing that without the right communication, nothing can happen in an organization. This is why I always spend time on this important element with any coaching or training with new managers.  I share with them the concept of the Johari Window Model1.  Understanding that as leaders we have a responsibility to develop positive open communication if we want to ensure effective leadership. Inviting feedback and disclosing information with not only your direct reports, but also with our boss, our peers and our communities.  Collaboration through proactive listening is just as important as clarifying through instructions.  Unfortunately, too many leaders believe their role is simply one way.

This flow of information, give and take, is important to expand the ‘open area’ which helps people to fulfill their potential and achieve more.  This is a big contribution to organizational performance.

What is critical to be in the ‘open area’, and too often missed, is the lack of setting clear context and a thorough understanding of roles and how each fits in the big picture.  Boundaries and responsibilities need to be discussed and clarified, not only in introducing them, but most importantly ongoing, sharing and giving insights on what is working well and discussing road blocks.  I recommend anyone wanting more details on this specific feedback loop, to listen to Dwight Mihalicz with Effective Managers TM explain some key concepts in the Open Door Policy webinar.

 “Effective leadership is still largely a matter of communication….An effective leader thinks about what he says, carefully crafting each utterance of any significance.”2

 

1. Chapman A. Ingham and Luft’s Johari Window Model
2. Axelrod, A. Elizabeth, CEO: Strategic Lessons from the Leader Who Built an Empire

Paul Bertrand is founder of Canadian People Management Inc. which is based out of Pickering, Ontario. His company specializes in new leader development tailored to strengthen his client’s cultures, leadership and teams.

www.cpeoplemi.com